![]() ![]() One of these is the Zendesk publishing, and we have put some extra effort into improving it further. The help desk publishing feature has quickly become really popular to share reused content with your support team. We think you are going to love it! Better Publishing to Zendesk So if you’ve ever wished there was a Component Content Management System and authoring platform that offered both full XML-based single-sourcing and simple markdown possibilities, don’t hesitate, try it out today. You just get draft input in a very structured and easy way. Then you add the bells and whistles using all the structured authoring features of Paligo. You have the full power of the full-featured XML editor, and you decide what topics you want from your Contributors. The best thing of all, you as the Technical Author are still fully in control. This light-weight editor makes it possible for anyone to contribute draft content in a simple text format, which is then automatically converted to full-fledged XML for the Technical Author to put the finishing touches on. But AsciiDoc is hard to say so we chose to give it a simpler name □ To be precise, we call it the Markdown Editor although is really based on AsciiDoc – a more full-featured variant of the markdown family of formats. Well, guess what: That’s exactly what the new “Markdown Editor” is all about! They need something like markdown, the popular simple text-based format that is used everywhere these days, from email clients, to Github and popular task management tools like Trello. They just want to quickly write down a draft of what they know about their particular expertise and leave it to the technical writer to handle all the fancy structured authoring stuff. Such non-writers may not always be as thrilled about getting into all the details of structured authoring, working with elements, filters, variables, reusable components, etc. This is great for technical writers, who need all that power to accomplish advanced things with complex technical documentation.īut sometimes they need input from others – usually “non-writers”, like software developers for example. Paligo is, as you probably know, using the XML format for enabling powerful single-sourcing and reuse of content. ![]()
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